PRODUCTS

What makes the Rose Indulge Vibrator unique?

The Rose Indulge Vibrator features innovative rose sucking technology designed to elevate your intimate experiences. It offers 10 powerful frequency modes, providing versatile stimulation for both the clitoral and nipple areas, making it perfect for solo play or enhancing moments with a partner.

How do I clean and care for my Rose Indulge Vibrator?

To clean your Rose Indulge Vibrator, apply mild soap or a toy cleaner to the surface of the product. If the product is 100% waterproof, it is safe to submerge in water. Use cotton swabs to clean the crevices of the product. Rinse thoroughly after cleansing and pat dry with a soft cloth or towel. Store your intimate products in a cool, well-ventilated, dry place to preserve their quality. Note: Do not boil any electronic intimate product as it may cause severe damage and be dangerous.

Are all Lovers Vibe products waterproof?

Not all Lovers Vibe products are waterproof. Please refer to the specific product details on our website or the product packaging to confirm if your item is 100% waterproof. Proper cleaning instructions will vary depending on the product's water resistance.

Are your products safe to use?

Yes, every product we offer is carefully selected and tested to ensure it meets our high standards for safety, durability, and functionality. We prioritize your safety and satisfaction with every item we provide. Always follow the product instructions and care guidelines to ensure safe use.

Can I use the Rose Indulge Vibrator with lubricants?

Yes, the Rose Indulge Vibrator can be used with lubricants. For the best experience and to ensure the longevity of your product, we recommend using water-based lubricants. Avoid using silicone-based lubricants, as they can degrade the silicone material of the toy over time.

ORDERS

What are the available shipping options and their costs?

We offer two shipping options to suit your needs:

  • Standard Shipping: Estimated delivery time is 5-7 business days, costing $6. Shipping is free for orders over $50.
  • Expedited Shipping: Estimated delivery time is 2-3 business days, costing $7

How long does it take to process my order?

Please allow 1-2 business days for order processing before shipment. You will receive a confirmation email with tracking information once your order has been shipped.

Do you offer international shipping?

Currently, we only ship within the United States. Please subscribe to our email newsletter for the latest updates on shipping availability.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to track your package. You can use this link to monitor your order's progress and estimated delivery date.

What should I do if my order is lost or arrives damaged?

In the rare event that your package is lost or arrives damaged, please reach out to us immediately at support@loversvibellc.onmicrosoft.com. We’ll work to resolve the issue promptly.

DAMAGES AND RETURNS

What is your return policy for intimate products?

Due to health and safety reasons, all sales of intimate products are final. We cannot accept returns or exchanges on any items once they have left our warehouse. This policy ensures that all products you receive are new and unused, maintaining the highest level of hygiene.

What should I do if I receive a damaged or defective product?

Please inspect your order upon reception and contact us immediately at support@loversvibellc.onmicrosoft.com if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Do your products come with a warranty?

A: Yes, we offer a 1-year warranty on all products. If your product malfunctions or is defective within one year of purchase, please contact the manufacturer directly for warranty service. You can also reach out to us at support@loversvibellc.onmicrosoft.com for assistance.

How do I register my product for the warranty?

Please click on the product registration link provided on our website to register your product. The manufacturer’s one-year warranty begins on the date of purchase. Retain your receipt, box, and product as these will be required for the warranty registration form.

Can I exchange a defective product?

Yes, please refer to the product registration form for any issues with your purchased product. All Lovers Vibe products come with a 1-year warranty guarantee, starting from the day you make your purchase. Fill out the form after the product is in your possession and retain the receipt, box, and product for uploading to your warranty registration form.